Smarter Documentation,
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All-in-one platform to create, share, and manage your Knowledge base, Software Documentation, API Docs, SOPs, and User Manuals.
How to update your credit card
Go to Account Settings > Billing > Payment Methods to add or update your primary credit card information securely.
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Minimize your Stack. Do it all with Document360
Designed to tackle all your documentation needs
How do I upgrade my subscription?
- Log in to your account.
- Navigate to the 'Billing' section.
- Click on "Change Plan" and choose your preferred plan.
- Confirm the upgrade and proceed to payment.
Your new plan will be activated immediately after the payment is processed.
Reduce support tickets
Empower users with on-demand, accurate self-help content, lowering support requests. Equip your support team with a comprehensive knowledge base to help them resolve complex support tickets faster.
AI-powered Knowledge base software
ChatGPT style answers, instantly
To change your password:
- Log in using your current credentials.
- Navigate to Account Settings.
- Look for Change Password and click it.
- Enter your new password and click Update.
Ask
Ask Eddy, our interactive AI search, delivers accurate answers to your user queries 5X faster than a traditional search. It synthesizes information directly from your knowledge base articles, ensuring compliance and accuracy.
Explore AI FeaturesOne platform, Multiple possibilities
Build a knowledge base that drives outcomes for your business
Documentation for every stage of your SaaS product
- Reduce support tickets with a self-service knowledge base
- Create API docs to boost API usage
- Centralize all software docs like release notes, PRDs, & more
Connect with all your favorite apps
Hear what users love about Document360
"The Document360 team did not stop until everything was perfect and met our expectations. The platform's ease of use and powerful search capabilities completely transformed our technical documentation."
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AI-Powered Knowledge base for customers and teams
Book a DemoTransparent Pricing for Every Team
Start for free, upgrade when you need advanced features.
Free
For small teams building a public knowledge base.
- 2 Team accounts
- 1 Knowledge base version
- Public knowledge base
Professional
For growing teams requiring private documentation & AI.
- 3 Team accounts included
- Eddy AI Assist & Search
- Private & Mixed knowledge base
- Advanced Analytics
Business
For enterprises needing SSO, SLA, and API capabilities.
- 5 Team accounts included
- Single Sign-On (SSO)
- API Documentation
- Extensions & Integrations
Frequently Asked Questions
Eddy AI is Document360's built-in artificial intelligence assistant. It helps users find answers instantly using natural language search (like ChatGPT), automatically generates article summaries, and assists writers in creating and optimizing content.
Yes! Document360 supports Public (customer-facing), Private (internal team), and Mixed knowledge bases. You can restrict access using Single Sign-On (SSO) or IP restrictions.
Absolutely. You can auto-generate API documentation by uploading OpenAPI/Swagger files. It provides a beautiful, interactive API reference portal alongside your standard knowledge base articles.
Yes, Document360 provides built-in migration tools and services to move your data from platforms like Zendesk, Confluence, Freshdesk, and Intercom seamlessly without losing formatting.
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