Trusted by 74,000+ businesses worldwide
Built for every support scenario
From external customers to internal employees, see how different teams use Freshdesk to deliver exceptional service.
Delight customers at scale
Manage all customer inquiries from email, chat, phone, and social media in one unified inbox. Automate routine tasks, assign tickets based on skill, and provide lightning-fast responses.
- Omnichannel shared inbox
- Automated ticket routing
- Self-service knowledge base
Streamline employee requests
Keep your company running smoothly. Manage IT tickets, software access requests, and HR onboarding from a centralized employee portal with custom SLA policies.
- Internal service catalog
- Asset management tracking
- Multi-department workflows
Scale global operations securely
Deliver premium support to high-value clients. Manage complex SLAs, escalate critical issues instantly, and get deep analytics on team performance across multiple regions.
- Advanced SLA management
- Custom reporting & dashboards
- Enterprise-grade security
The ultimate support platform
Introducing Vertical AI Agents
Resolve complex, yet repetitive queries with ready-to-launch Vertical AI Agents and 50+ prebuilt agentic workflows. Bring every conversation, AI intelligence, and customer insight together in the Freshdesk Command Center.
Explore updatesLaunch AI agents in minutes
Meet Freddy AI
From AI Agents that resolve queries automatically to AI Copilot and Insights for human agents and leaders, Freddy combines automation and intelligence to help your team work radically more efficiently.
Explore Freddy AIHelp agents work smarter with AI summaries, live translations, reply suggestions, and more.
The full customer service experience
Everything you need to support customers and empower teams—all in one place, available out of the box.
- Omnichannel customer service
- Advanced customizable ticketing
- Powerful analytics and reporting
Industry-leading results with Freshdesk
80%
*Stats sourced from Customer Service Benchmark Report 2025
Connect your business apps
Integrate with the tools your team relies on, seamlessly connected with Freshdesk. Get started without any complexity.
Honest Review: Is Freshdesk right for you?
The Benefits
- Extremely Intuitive UI: Requires almost zero training for new agents compared to complex tools like Zendesk.
- Generous Free Plan: Supports up to 10 agents with basic ticketing features entirely for free.
- Powerful Freddy AI: The integrated AI genuinely saves time by summarizing tickets and suggesting replies.
- Transparent Pricing: Easy to understand tiers without hidden setup fees.
Things to Consider
- Advanced AI is Gated: The best Freddy AI features require upgrading to higher-tier paid plans.
- Custom Reporting: Creating highly complex, customized reports can be restrictive on lower tiers.
- IT Service Management: Better suited for external customer support rather than complex internal ITIL asset management (look at Freshservice instead).
Pricing built for scale
Start for free, upgrade when you need advanced automation and omnichannel capabilities.
Free
For getting started with support.
- Ticketing across Email & Social
- Knowledge Base
- Ticket Dispatch
- Basic Reporting
Growth
For fast-growing teams.
- Everything in Free
- Automation rules
- Custom ticket views
- SLA management
Pro
For high performance teams.
- Everything in Growth
- Custom roles & reports
- CSAT surveys
- Multilingual knowledge base
*Pricing shown is indicative. Add-on pricing may apply for advanced Freddy AI capabilities.
How Freshdesk compares
| Features | Freshdesk | Zendesk | Intercom |
|---|---|---|---|
| Ease of Setup | Very Fast (Minutes) | Complex | Fast |
| Pricing Transparency | Clear, affordable tiers | Expensive add-ons | Usage-based |
| Built-in AI Tools | Add-on required | ||
| Target Audience | SMBs & Enterprise | Large Enterprise IT | SaaS Chat |
Get started with Freshdesk
Free to try. Fast to scale. Experience the power of Freshdesk with a free trial. No credit card needed. Set up in minutes and see immediate value.
Start your free trialFreshdesk: AI-Powered Customer Service Software
An advanced omnichannel helpdesk software featuring Freddy AI agents to automate ticketing, empower support teams, and resolve customer queries instantly.
Price Currency: USD
Operating System: Web, macOS, Windows, iOS, Android
Application Category: BusinessApplication
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