Sell more and resolve support inquiries with Conversational AI
Where customer conversations feel personal, generate sales, and fuel your brand's growth. The #1 rated helpdesk for Shopify, Magento, and BigCommerce.
Trusted by 17,000+ brands on their journey from first order to millions in sales
Conversational AI with sales and support skills
Gorgias's AI Agent delivers brand-aligned conversations, resolving 60% of support inquiries and increasing conversions 2.5x with tailored recommendations.
Jane
Active nowHi Jane! Happy to assist you. I updated the shipping address on your order.
AI Agent checked that the order came in 5 minutes ago and hasn't shipped. It successfully updated the shipping address in Shopify.
I also noticed you have The Legging in your cart, which we recommend pairing with a top. Here are our favorites! Save with custom discount code TOP20.
Automated with AI
Enhancing every step of the shopping journey
Step up support efficiency with AI
Bring all of your support channels together into one platform with Gorgias Support Suite — automating up to 60% of customer inquiries to deliver support efficiency and savings on operational costs.
Automated Resolutions
Customers can self-serve common order issues directly inside the chat widget without ever talking to a human agent.
Proactively interact with shoppers in real-time
Transform how you engage your shoppers with Gorgias Marketing Suite. Offer proactive chat campaigns that reduce bounce rates by 37% and scalable, personalized shopping assistance that increases conversions.
One Unified View for Every Channel
Centralize all customer interactions. Whether a customer emails, texts, DMs on Instagram, or leaves a comment on a Facebook ad, your team sees it in one single thread alongside their Shopify order history.
A natural extension of your Shopify store
Edit Shopify orders, access real-time product information, and run promotional campaigns, without ever leaving Gorgias.
Edit order
| PRODUCT | IN STOCK | PRICE |
|---|---|---|
 Race Crop |
200 | $52.00 |
Actionable customer data
Stop switching tabs to find order status. Gorgias pulls complete customer profiles, order history, and loyalty points directly into the ticket view. You can duplicate, edit, or refund orders with a single click inside the helpdesk.
- Issue refunds & cancel orders
- Create Shopify draft orders
- Award loyalty points
Monitor and improve every interaction
The only solution with 100% coverage across your entire support operation, giving you actionable insights into what customers are asking, how they feel, and what's changing with CX Score and Trends.
Automation Rate
Track how many tickets are completely resolved by AI without human touch.
Revenue Generated
Measure exactly how many sales your support team drives through chat and email.
Insights
All your tech in one platform
Bring all of your customer conversations and data together to create personalized and impactful interactions. Seamlessly integrate every channel and leverage 100+ ecommerce tools.
Integrations
Channels
Honest Gorgias Review: Pros & Cons
Why Ecom Brands Love It
- Deepest Shopify Integration: No other tool allows you to edit orders, refund, and duplicate draft orders without leaving the helpdesk.
- Revenue Tracking: Prove the ROI of your support team by tracking exactly how many sales chat agents generate.
- Powerful Macros & Rules: Automate WISMO (Where is my order?) tickets instantly with dynamic Shopify data variables.
- Social Media Sync: Reply to Instagram comments, DMs, and Facebook ad comments directly in the inbox.
Things to Consider
- Ticket-based pricing: Unlike Zendesk which charges per user, Gorgias charges based on ticket volume. A viral social post generating lots of comments counts towards your quota.
- Only for Ecommerce: If you are a SaaS, agency, or B2B company without a Shopify/Magento backend, Gorgias is not for you.
- Add-on Costs: Automate features (AI agent) and Voice/SMS cost extra on top of the base plan.
Pricing built for scale
No per-seat licenses. Unlimited users on all plans. Pay only for the tickets you use.
Basic
For small businesses starting out.
Includes:
- 300 billable tickets/mo
- Unlimited Users
- Shopify/Magento/BigCommerce integration
- 150 active Macros
- Live Chat & Social Media
Pro
For fast-growing ecommerce brands.
Everything in Basic, plus:
- 2,000 billable tickets/mo
- Unlimited Users
- Advanced Revenue Statistics
- Unlimited active Macros
- Support Satisfaction Surveys
Advanced
For enterprise-level support volume.
Everything in Pro, plus:
- 5,000 billable tickets/mo
- Unlimited Users
- Custom Data Exports
- Dedicated Success Manager
- VIP Support SLAs
Gorgias vs Zendesk for Ecommerce
| Feature Comparison | Gorgias | Zendesk |
|---|---|---|
| Pricing Model | Per Ticket (Unlimited Users) | Per User (Seat) |
| Edit Shopify Orders in app? | ||
| Track Sales from Support | Complex Setup Required | |
| Reply to IG/FB Ad Comments | Add-on required | |
| Best For | DTC & Ecommerce | B2B & IT Support |
"Customers can self-serve for 60% of interactions"
"Since switching to Gorgias, our team has more time to focus on tickets that need human attention. The Shopify integration is seamless and saves us hours every day."
"Gorgias paid for itself in the first month just by tracking the sales our support team generated. The chat widget directly increases our conversion rate."
"We automated all our WISMO (Where is my order) tickets. The AI agent handles 40% of our volume now, without customers getting frustrated."
Frequently Asked Questions
Is Gorgias only for Shopify?
How does the ticket-based pricing work?
Can Gorgias handle Facebook and Instagram comments?
Does the AI feature cost extra?
Discover why more than 15,000 brands choose Gorgias
"Nowadays, people expect quick responses and personal touches. Gorgias is perfect to meet those expectations."
No credit card required. 7-day free trial.
Disclaimer: This is an affiliate page. We may earn a commission if you purchase through our links, at no extra cost to you. The official logo, trademark, and software screenshots belong to Gorgias. This page is designed to provide an independent review and overview of their ecommerce helpdesk platform.
