The most intuitive
customer support platform
Help Scout brings context, collaboration, and AI inside the flow of support, so your team can make fast, exceptional service the standard.
4.4/5 average rating based on 4,000+ reviews on G2 & Capterra
Trusted by 12,000+ customer-centric companies
One home for all your
support conversations
I paid my invoice and noticed the billing information was incorrect. Could you please update our account with the details below and re-send?
Stellar Tech Solutions
1234 Elm Street
Plus, all the little things support teams love
Get a boost from AI
Recap long threads instantly, automatically edit and translate replies, or generate a first draft based on your Help Center docs—all with a single click.
- Thread summarization
- AI tone adjustment
Summarize this conversation
"The customer is requesting an update to their account's billing information after submitting payment. They need the invoice re-sent to a new address."
Company management
Get the context you need to support full accounts, not just individuals. See previous conversations from anyone at the company in one unified timeline.
Learn about Customer Profiles →
Acme Corp
12 team members • Enterprise Plan
Collision Detection & Notes
Never send duplicate replies. See when someone else is viewing or replying to a conversation in real-time. Use internal notes to @mention teammates for help behind the scenes.
Meet Beacon: your embeddable support hub
Put answers right where customers need them.
AI answers
Answer instantly with AI
Customers can chat their way to fast solutions from your help content 24/7 — even for complex questions. Beacon reads your documentation and serves up accurate, conversational answers.
Explore AI capabilitiesGet closer to customers with in-app messages
Welcome and onboard
Help customers start strong with a friendly nudge toward your best resources right when they log in.
Gather feedback and NPS
Trigger surveys based on specific user actions.
Welcome to your free trial! ✨
Let's get started! Check out our help center for answers to any product questions you have.
Total Conversations
3,965 ▲ 3%
Busiest Day
Wednesday
Reporting that tells a story
"What's our volume across channels?"
Understand the "why" behind your volume so you can make the right adjustments. Advanced filtering lets you see data by tag, custom field, mailbox, and more.
"How's our response time?"
"Where can we improve?"
Stay organized automatically
Create if/then logic rules to automate repetitive tasks. Assign the right person for the job, apply tags automatically based on keywords, and escalate urgent issues so you never miss important messages.
See Workflows in actionRoute to Sales
Conversation subject starts with RE: Schedule a Demo
Assign to Sales Team
100+ powerful integrations
Help Scout slides right in with your favorite tools, so you can keep working your way without switching tabs.
Why do 12,000+ companies choose Help Scout?
World-class support
Our team answers 99% of emails within 24 hours, so you're never left in the dark.
Ease of use
Independent research showed that our NPS is 7x higher than competitors' scores.
Built to scale
80% of customers are still here after 4 years, so you can be confident you won't outgrow us.
Honest Help Scout Review: Pros & Cons
What we love
- Invisible to Customers: Replies look like normal emails. No clunky ticket numbers or portal logins required.
- Extremely Easy Setup: UI is so intuitive, new agents can learn the platform in less than an hour.
- World-Class Knowledge Base: The 'Docs' feature is one of the best integrated help centers on the market.
- Fair Pricing: No hidden fees. Much more affordable for small to mid-sized teams compared to enterprise tools.
Things to consider
- Not for complex IT routing: If you need heavy ITIL framework ticketing or complex asset management, look at Jira Service Management.
- Social Media integrations cost extra: While email and chat are native, some specific social channel integrations may require third-party apps.
- AI features are an add-on: The new AI Drafts and Summarization features require the Plus plan or an AI add-on.
Pricing that grows with you
Start with a 15-day free trial. No credit card required.
Standard
Essential tools for growing teams.
- Up to 2 mailboxes
- 1 Docs site
- Live chat
- Custom reports
- Automated workflows
Plus
Advanced features for power users.
- Everything in Standard, plus:
- 5 mailboxes
- 2 Docs sites
- AI Summarize & Drafts
- Custom fields
- API access
Pro
Security and scale for enterprise.
- Everything in Plus, plus:
- Unlimited mailboxes
- Unlimited Docs sites
- Enterprise security (SSO/SAML)
- HIPAA compliance
Help Scout vs Zendesk
| Feature | Help Scout | Zendesk |
|---|---|---|
| Learning Curve | Minutes | Days / Weeks |
| Customer Experience | Looks like a real email | Feels like a ticket portal |
| Hidden Fees | No | Often requires add-ons |
| Best For | SMBs, E-commerce, Startups | Large Enterprise IT |
Loved by teams around the world
"Help Scout is by far the best support product I have ever used."
"It’s invisible to the customer. They just think they’re emailing me directly, which is exactly the personalized feel we want."
"The Docs integration is phenomenal. We reduced our support volume by 30% just by having Beacon suggest articles."
Frequently Asked Questions
Is Help Scout better than Zendesk?
Does Help Scout have live chat?
Does the customer see a "ticket number"?
Are the AI features included in the base price?
Start for Free
Learn the platform in less than an hour. Become a power user in less than a day.
15-day trial. No credit card required.
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