The only helpdesk designed
for the AI Agent era
Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before.
Trusted by the most forward-thinking businesses
A complete solution for AI and human agents
Intercom and Fin are built together, so you have full visibility across your entire operation, delivering perfect customer experiences.
Amelia Parker
Active 2m agoHi, our whole team is locked out of our account. SSO keeps looping and no one can get through.
Fin AI Drafted instantly
Thanks for reaching out! I'm sorry you're having issues getting into your account. SSO loops are usually caused by a misconfiguration between your identity provider and Intercom. Here are a few things to check...
Built for every team that talks to customers
A fully-featured AI-powered helpdesk
Intercom has every feature your team needs to resolve queries faster, deliver personalized service, engage proactively, and continuously improve your customer experience with native AI Copilot.
- AI-enhanced ticketing
- Omnichannel inbox
- No code automations
Fin AI Agent Active
Resolving 50% of queries
Engage right when they are ready to buy
Turn your website into your best salesperson. Use advanced targeting and routing to connect high-intent leads with your sales reps instantly.
- Proactive chat prompts
- Salesforce & HubSpot sync
Visitor on Pricing Page
Hi there! 👋 I noticed you're looking at the Pro plan. Any questions I can answer?
Deliver tailored experiences across every channel
Onboard customers with interactive product tours, checklists, and in-app tooltips, so they get up to speed faster.
- Product Tours
- Targeted outbound messaging
A world-class AI Agent
I've just realized I've lost my card and I'm travelling abroad.
I'm sorry to hear that. I'll help sort this out. I've cancelled your card and added a virtual card to your account so you can keep spending via Apple Pay or Google Pay. Would you like me to ship a replacement to your home address?
A seamless experience for customers and agents
A single solution means Fin and your human team work from the same customer record, so handoffs have full context, no one switches between tools, and every customer gets a consistent, seamless experience.
Discover Fin AIWhat are the next steps for this admin update?
Ask CopilotCopilot Suggestion:
Resolve queries faster with Copilot
Give every agent an AI assistant that pulls context from past conversations, surfaces instant answers from your knowledge base, and drafts replies, so your team resolves more queries, faster.
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Instant answers Copilot searches your docs in milliseconds.
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Smart drafting Automatically adjust tone and format responses.
Card Management
4,203Payments & Transfers
2,811The teammate identified the duplicate charge, verified the error, processed the refund, and applied a goodwill credit.
Monitor and improve every interaction
Our AI engine automatically scores and organizes every conversation across Fin and your human team, so you always understand quality, can spot emerging trends, and get alerted to what matters.
Learn more about AI InsightsApps and integrations
Connect Intercom to over 350 integrations out of the box, including Salesforce, Stripe, and Jira, with powerful, flexible APIs for everything else.
Honest Intercom Review: Pros & Cons
What users love
- Fin AI is industry-leading: Best-in-class AI resolution rates without hallucinations.
- All-in-one platform: Replaces separate tools for support tickets, live chat, and marketing automation.
- Beautiful UI/UX: Agents and customers both prefer the modern, fast interface over legacy systems like Zendesk.
- Powerful automations: Visual workflow builder makes routing and tagging effortless.
Things to consider
- Premium Pricing: Intercom is an investment. It is more expensive than basic tools like Tidio or Crisp.
- Learning Curve: With so many features, initial setup and onboarding can take time for large teams.
- Fin AI Pricing: Fin resolutions are charged separately per successful resolution (though highly ROI positive).
Pricing that scales with your growth
Start free, upgrade when you need advanced features.
Essential
For individuals and early-stage startups.
- Shared inbox
- Basic routing
- Help Center
- Standard integrations
Advanced
For growing automation-first teams.
- Everything in Essential
- Multiple team inboxes
- Advanced routing rules
- Fin AI Copilot access
- Multilingual help center
Expert
For global teams needing maximum security.
- Everything in Advanced
- Role-based permissions
- Real-time dashboard
- Service Level Agreements (SLAs)
- Custom analytics
*Fin AI Agent resolutions are billed separately at $0.99 per successful resolution.
How Intercom compares to legacy helpdesks
| Feature | Intercom | Zendesk / Freshdesk |
|---|---|---|
| Native AI Agent (Fin) | Add-on / Basic Bot | |
| UI / UX Experience | Modern & Fast | Clunky & Ticket-focused |
| Proactive Outbound Messages | ||
| Customer Data Platform | ||
| Setup Time | Hours | Weeks / Months |
Trusted by fast-growing companies
"If you're debating whether to build your own AI solution or buy one, as a fast-growing company in a complex space, my advice would be to buy – and specifically, buy Fin."
"Our Lightspeed customer service agents are dramatically more efficient when using Copilot. In testing, agents using Copilot were able to close 31% more customer conversations daily."
"Intercom allowed us to consolidate three different platforms into one unified workspace. The ROI from Fin AI alone paid for the entire platform within the first two months."
Frequently Asked Questions
What makes Fin different from other AI chatbots?
Can Intercom completely replace my current helpdesk (like Zendesk)?
Is there a free trial available?
How is Fin AI priced?
Ready to upgrade your customer experience?
Join 25,000+ businesses using Intercom to deliver faster, more personalized support.
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