The live chat software that gets the job done
Free 14-day trial · No credit card required
35,000+ companies have experienced how LiveChat® improves sales and support
LiveChat® is intuitive customer service software.
Quick to set up, easy for your team to use and a go-to choice for your customers.
I'd like to customize my order. Can I talk to an agent?
Do you have basketball shoes in size 10?
Kate
Browsing pricing page
Customer Details
Bring your favorite tools together for a seamless workflow
Engage with live chat, sell with ease
Your visitors are already interested — now put live chat to work. Start conversations with pre-set messages, recommend products directly in the chat window, and guide them to the ideal purchase.
Sales boosting toolsSupport Agent
Online
Make premium support your new standard
Streamline your communication by handling all customer messages in the live chat app. With instant access to customer info, you'll deliver the top-notch service your customers deserve.
Efficient support featuresRetreat Hotel
Usually replies in 2 mins
I'll arrange an earlier pick-up for you. You'll get the details soon so you can kick off your getaway right away!
Automate support and sales with AI chatbots
When your live chat agents deal with repetitive tasks or common questions, use chatbots to handle inquiries automatically. Let chatbots manage the routine and your team focus on delivering exceptional experience.
Automate LiveChat® with ChatBotCoffee Bot
Automated Assistant
How can I help you today?
Boost your team's performance
with Copilot inside the app
Copilot helps your agents navigate LiveChat® and provides real-time insights about your business so they can respond faster and with confidence. With seamless AI customer service backing them up.
Text enhancement
Instantly rewrite, expand, or adjust the tone of your messages to sound more professional with one click.
Tag suggestions
AI automatically analyzes the conversation and suggests relevant tags to keep your reporting perfectly organized.
Chat summaries
Generate a quick summary of long conversations so agents taking over or managers reviewing can get context instantly.
Connect with tools that
support your business growth
Mix and match from 200+ integrations like WordPress, Squarespace, and Mailchimp to create a tailored solution.
LiveChat® completes your customer shopping experience
See how our top ecommerce integrations can impact your sales and enhance customer experience without coding.
Monitor how live chat impacts your business
Get clear insights with live chat reports that help you make smart customer service decisions — no data expert needed.
See LiveChat® reportsSales Tracker
Agent Performance
Honest LiveChat Review: Pros & Cons
What users love
- Extremely user-friendly: Beautiful, intuitive interface that agents can learn in minutes.
- Sales tracking: Built-in ecommerce features to track exact revenue generated from chats.
- Powerful AI (Copilot): The new AI tools make rewriting and tagging incredibly fast.
- 200+ Integrations: Connects perfectly with Shopify, WordPress, and popular CRMs.
Things to consider
- Pricing per agent: It can get expensive for large teams compared to ticket-based helpdesks.
- ChatBot is separate: The fully automated ChatBot product requires an additional subscription.
- Too feature-rich for simple needs: If you only want a basic free widget, this premium tool might be overkill.
Simple pricing for every need
Add LiveChat® to your website for free and enjoy a 14-day trial (no credit card required). Choose the perfect pricing plan afterward.
Starter
For small office or home office.
- 60-day chat history
- Basic widget customization
- Ticketing system
- Data security
Team
For a full-time support team.
- Unlimited chat history
- Full widget customization
- Basic reporting
- Multiple brandings
Business
For a customer service department.
- All features in Team
- Advanced reporting
- Work scheduler
- Apple Messages for Business
How does LiveChat compare?
| Features | LiveChat | Zendesk Chat |
|---|---|---|
| Setup Time | Minutes | Days/Weeks |
| Interface | Modern, Intuitive | Complex, Cluttered |
| Sales Tracking | ||
| Built-in AI Copilot | Add-on required |
They say... chatting has never been easier
"Most of our chats are sales-related, and we've seen a significant uptick in sales since implementing LiveChat®. By offering quick online consultations, customers on the fence can get the advice they need to confidently choose and buy."
"With a mission to deliver first-class customer service, it was only natural for us to have the best live chat software. It allows our customers to book property showings instantly, which is perfect for their tight schedules."
"Our chat team loves the reporting tools from LiveChat®. They look at their stats every day, their average response time or their average chat ratings. And having that available to them in a super simple way is really great."
Frequently Asked Questions
Is LiveChat easy to install on my website?
Do I need to pay per agent?
Is the AI Copilot included in all plans?
Does LiveChat offer a free trial?
Ready to increase sales, provide a premium experience, and enjoy seamless automation?
Disclaimer: This is an independent affiliate review page. We may earn a commission if you purchase through our links, at no extra cost to you. The official logo, trademark, and software screenshots belong to LiveChat. This page is designed to provide an overview of their live chat and customer support platform.
