Humans and agents drive
customer success together.
Agentforce transforms Sales, Service, Commerce, Marketing, IT, and more by uniting apps, data, and agents on one trusted platform. Now every department is an engine for growing customer success.
Salesforce business software trusted by 150,000+ companies
The ultimate architecture for success.
Uniting apps, data, and AI agents on one trusted platform.
or warehouse
Launch faster with 16+ Agentforce solutions, built for your industry.
Designed with industry expertise, these out-of-the-box solutions align with your workflows, data, and customer needs, so you can modernise faster, go to market sooner, and deliver value from day one.
Financial
Services
Connect with customers proactively to deliver AI-powered, high-value experiences.
Explore Financial ServicesConsumer
Goods
Transform your business with consumer goods technology made for your industry.
Explore Consumer GoodsManufacturing
Integrate all your data across a unified value chain to better serve customers and channel partners.
Explore ManufacturingBuilt to connect you to your customers in a whole new way.
Agentforce
Autonomous AI Agents
"Can you resolve the customer support ticket #9021 for Acme Corp regarding their shipping delay?"
Yes. I have checked the order status in Data Cloud, identified the delay cause, emailed the customer with an updated tracking link, and offered a 10% discount code for their next purchase to ensure satisfaction. Ticket resolved.
Do more with Agentforce.
Humans and AI, working together. Deploy autonomous AI agents that can handle customer inquiries, qualify sales leads, and manage marketing campaigns 24/7 without human intervention.
- Out-of-the-box agents for Sales & Service
- Build custom agents with low-code tools
2.5M+
conversations handled by Agentforce and counting.
Everyone talks the AI talk. We're walking the walk.
Stop testing AI in silos and start driving real business outcomes. Salesforce provides the trusted AI platform that natively integrates with your CRM data to deliver immediate ROI.
- Increase marketing pipeline by 15%
- Resolve customer issues instantly
Connects with the tools you already use
Become an Agentblazer.
Learn essential AI and Agentforce skills required to shape the future of work for free on Trailhead.
Agentblazer Champion
Master the basics of AI and prompt engineering.
Agentblazer Innovator
Build your first custom agent in Agent Builder.
Agentblazer Legend
Deploy complex autonomous workflows globally.
Is Salesforce right for your business?
Why companies choose it
- Highly customizable to fit any complex business model
- Industry-leading AI with Agentforce and Einstein
- Massive ecosystem of integrations via AppExchange
- Scalable from small startups to global enterprises
Things to consider
- High learning curve; often requires dedicated admins
- Implementation can be complex and time-consuming
- Pricing can become expensive as you add users and advanced features
Sales Cloud Pricing
Find the right edition of the #1 AI CRM for your sales team.
Starter Suite
Simple CRM for small teams to manage sales, service, and marketing.
*Billed annually
- Out-of-the-box setup
- Lead & account management
- Basic email integration
Professional
Complete CRM for any size team.
*Billed annually
- Everything in Starter
- Forecast management
- Quoting & contracting
Enterprise
Deeply customizable CRM for your business.
*Billed annually
- Everything in Professional
- Advanced pipeline management
- Workflow automation
- API integrations
Unlimited
Unlimited CRM power and support.
*Billed annually
- Everything in Enterprise
- Built-in AI (Einstein)
- 24/7 premier support
Compare CRM Leaders
| Feature | Salesforce | HubSpot | Zoho CRM |
|---|---|---|---|
| Autonomous AI Agents | Basic chatbots only | ||
| Enterprise Customization | Limited | Limited | |
| App Ecosystem | 4,000+ apps | 1,000+ apps | Small |
Service delivering 24/7 expertise. Proven ROI, delivered.
Mark Columbo
Enterprise Vice President, Strategy | Pricing | Product
Kripadyuti Sarkar
Group CIO, Ambuja Neotia Group
Sarah Johnson
VP Global Sales Operations
We believe that business is the greatest platform for change.
Grounded in trust, customer success, innovation, equality, and sustainability, we're committed to doing well in business and doing good in the world – investing 1% of our equity, technology, and time to create lasting change. We're also a founder and champion of Pledge 1%, a global movement to ensure giving back is part of companies of all sizes.
Grow fast with our free CRM.
See value from day one with our free, all-in-one CRM built for small businesses. Stop juggling spreadsheets and disconnected apps. Bring customer activity, pipeline, marketing campaigns, and service cases into one place. Start getting more done day-to-day and get full visibility into your business. Free.
