More automation, less
"I hate your support"
Scale customer service without sacrificing customer trust or authenticity. Whether you want to improve support quality or automate up to 67% of conversations, Tidio keeps support fast, reliable, and human.
No credit card required
A complete service platform,
built for human and AI alignment
AI agent that customers actually love
Train Lyro AI Agent on verified data sources to make sure all his responses are reliable and helpful. Get actionable suggestions what should be improved.
More about Lyro →The help desk your team deserves
Turn messy workflows into organized support. Streamline customer service with intuitive interface, smart AI features and native integrations.
Proactive automations that convert
Capture more leads, close more sales and book more calls even when you're offline. Use Flows and Lyro Smart Actions to make sure no opportunity is ever missed.
More about Flows →
Customer service makes or
breaks brands. That's why
there's Tidio.
... you don't want to replace your real team with robots.
Make your customer service agents more skilled, not redundant. Automate boring tasks, so they can provide better care for priority customers and develop more technical skills.
... your current AI agent disappoints customers and your team
Most AI agents overpromise and underdeliver. Tidio is a reliable alternative aligned with your team and goals.
Seamless integrations
Cost efficiency
Data security & privacy
Personalized AI response
One platform. Endless ways to improve customer service.
of repetitive tasks handled by Lyro AI Agent
increase in qualified leads with Live Chat
in revenue generated automatically
Tidio Resolution
Rate Guarantee
We're slightly obsessed by resolution rates. It's why our 67% rate is the highest in the industry. And why if we don't lift yours to at least 50%, you'll get your money back.
Contact sales →Elevate your support in three steps
1. Add Lyro without technical knowledge
Keep your current setup. Add Lyro to your stack and instantly raise your support quality.
Start for free →2. Integrate deeper
Want to a custom-fit agent? Integrate Lyro with your systems, add custom guidance or hire a professional services team.
See how it works →3. Scale with the full suite
Optimize every part of your service with Tidio's complete suite, giving customers fast help and equipping agents with tools.
Contact sales →
Honest Tidio Review: Pros & Cons
Why Brands Love It
- Lyro AI is incredible: Unlike basic bots, Lyro actually reads your website/docs and gives conversational, human-like answers.
- E-commerce focused: Deep, native integrations with Shopify, WooCommerce, and Magento that pull order data instantly.
- Visual Flow Builder: The drag-and-drop automation builder makes it extremely easy to set up proactive messages.
- Free Forever Plan: Great entry point for small stores to test the waters before upgrading.
Things to Consider
- Pricing Structure: Lyro AI and standard Live Chat seats are billed somewhat separately, which can be confusing at first.
- Not for massive B2B Enterprise: While great for SMBs and E-com, massive B2B software companies might prefer Zendesk or Front.
- Mobile App: The mobile app for agents works well, but sometimes lacks the advanced features of the desktop dashboard.
Simple pricing for every need
Add Tidio to your website for free and test out Lyro AI.
Free
For micro-businesses starting out.
- Live chat (up to 3 seats)
- 50 live chat conversations
- 100 automation triggers
- Basic ticketing
Starter
For growing online stores.
- 3 seats included
- 100 live chat conversations
- 500 automation triggers
- Analytics & basic integrations
Lyro AI Agent
Automate your support totally.
- 50 AI-automated conversations
- Train on your URLs & Docs
- Human handoff routing
- Answer complex questions
Frequently Asked Questions
What is Lyro AI and how does it work?
Will Tidio slow down my website?
Does it integrate directly with Shopify or WordPress?
What happens if the AI doesn't know the answer?
Join the new standard
in customer service
Give your customers answers they can trust. Give your team tools they love. And give your competitors customer service envy.
No credit card required
Disclaimer: This is an independent affiliate review page. We may earn a commission if you purchase through our links, at no extra cost to you. The official logo, trademark, and software UI representations belong to Tidio. This page provides an overview of their live chat and AI customer service platform.
