Exceed every customer expectation
Deliver beautifully simple service with Zendesk AI agents. Powering over 100,000+ of the best customer and employee experiences.
Trusted by 100,000+ Companies
Return on Investment
Maximise your ROI
You'll save time and money with Zendesk. But don't take it from us – take it from Forrester. Their Total Economic Impact™ (TEI) study showed massive returns.
Read the full studyDeliver beautifully simple service
Powering over 20,000 AI customers and counting
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Solutions for every team, powered by AI
Keep your teams aligned and work moving with purpose-built solutions.
Transform Customer Service with AI Agents
Bring together customer conversations from all channels, giving agents the context they need. Access dashboards and data easily for better service quality. Start resolving requests automatically from day one with Zendesk AI.
Explore customer serviceBreak through the automation glass ceiling
Improve faster with the Resolution Learning Loop™
Automate 80%+ of interactions by connecting AI, human agents, and knowledge on one platform. By applying Zendesk AI to unified interaction data, the loop continually increases automation rates and quality.
Learn moreBe where your customers are
Deliver support over messaging, live chat, social, email, or voice. Zendesk brings all your customer conversations into one unified workspace, so agents never have to switch tabs to find context.
- Seamless channel switching
- Complete customer history
- Modern messaging experiences
Empower customers to help themselves
Reduce ticket volume by creating a smart knowledge base and community forum. Customers can find answers instantly, freeing your agents to handle complex issues.
Explore Help CenterHi. How can we help?
Plays well with others
Connect Zendesk to the apps you already use. With 1,000+ pre-built integrations, your team has all the context they need in one place.
Slack
Create and update tickets right from Slack channels.
Salesforce
Sync customer data between sales and support.
Shopify
View billing, shipping, and order info on tickets.
Jira
Link support tickets to engineering bugs effortlessly.
Honest Pros & Cons from G2 Reviews
What users love
- Highly customizable interface that scales from small teams to enterprise perfectly.
- The new AI Copilot genuinely saves agents hours by summarizing long ticket threads.
- Robust reporting and analytics (Zendesk Explore) provide deep insights into team performance.
What to consider
- Pricing is premium. Can be too expensive for very small startups compared to alternatives.
- Steep learning curve for administrators setting up complex routing rules and triggers.
- Advanced AI features require higher-tier plans or add-ons.
Plans for teams of all sizes
Start with a free trial. No credit card required.
Suite Team
Foundational support solution for growing teams.
Billed annually
Try it for free- Ticketing system
- Messaging across web, mobile, social
- Standard help center
- Prebuilt analytics dashboards
Suite Growth
Advanced features for scaling operations.
Billed annually
Try it for free- Everything in Team, plus:
- Multiple help centers (up to 5)
- Custom ticket layouts
- AI-powered knowledge management
- Light access licenses
Suite Professional
Comprehensive solution for complex organizations.
Billed annually
Try it for free- Everything in Growth, plus:
- Custom analytics & reporting
- Skills-based routing
- Side conversations (Slack/Email)
- HIPAA compliance option
The industry standard for a reason
| Capabilities | Zendesk | Intercom / Freshdesk |
|---|---|---|
| Omnichannel Routing | Native & Unified | Fragmented / Add-ons |
| Enterprise Scalability | Best in class | Limited |
| AI Capabilities | Purpose-built CX AI | Basic Bots |
| App Marketplace | 1,500+ apps | ~300-500 apps |
Perfect the customer experience
"Zendesk's integration capabilities, flexibility, and feature depth allow me to be creative with how we're using it. And they let us scale in really interesting and powerful ways."
Enterprise-grade security
Enterprise-grade AI infrastructure with built-in protection, data privacy, governance, and compliance.
Recognised by industry leaders
Zendesk named a Strong Performer in The Forrester Wave™
Frequently Asked Questions
Is Zendesk easy to set up?
What is Zendesk AI?
Can Zendesk integrate with my CRM or eCommerce platform?
Do you offer a free trial?
Ready to join 100,000+ businesses?
Transform your customer and employee experience with the world's most complete service solution.
Affiliate Disclosure: This is an independent affiliate review page. We may earn a commission if you purchase through our links at no extra cost to you. The official logo, name, and trademark belong exclusively to Zendesk, Inc. This site is not directly operated by Zendesk.
Zendesk AI Customer Service Platform
Zendesk is an enterprise-grade customer service and helpdesk solution featuring AI agents, omnichannel routing, and unified workspaces to resolve tickets efficiently.
Price Currency: USD
Operating System: Web Browser, Cloud, iOS, Android
Application Category: BusinessApplication
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